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Support Stats
Executive dashboard — ticket analytics synced daily from Zendesk
Ticket Volume Trend
Tickets created vs. resolved per day (last 30 days)
Click a data point to see tickets for that day
Status Breakdown
Current ticket statuses (last 90 days)
Click a section to see those tickets
Severity Distribution
Tickets by severity level (last 90 days)
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System Impacted
Top systems by ticket volume (last 90 days)
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Tickets by Form
Volume by request type (last 90 days)
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Venue vs Home Office
Tickets from venues vs. corporate (last 90 days)
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Busiest Days
Tickets created by day of week (last 90 days)
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Tickets by Venue
Total tickets per venue (last 90 days)
Click a bar to see that venue's tickets
Peak Hours
When tickets are submitted throughout the day (last 90 days)
Click a bar to see those tickets